🔒
Your Privacy is Our Priority: ka9 believes your personal data belongs to you. Read this Privacy Policy to understand exactly what we do — and what we don't — with your information.
1Introduction & Scope
This Privacy Policy applies to ka9 ("Platform", "we") and all members ("you") who use ka9's services. It takes effect whenever you access our services through the ka9 website, mobile app, or any other digital channel.
We follow GDPR and international data protection standards. This policy is written in Bengali so that members in Bangladesh can easily understand it.
Our Core Commitment: We only collect information that is necessary to provide you with our services. We don't ask for more than we need, and we never sell it.
2What Information We Collect
Ka9 collects two types of information — what you provide directly, and what is automatically generated through your use of the platform.
| Data Type |
What's included |
Reason for Collection |
| Identity information |
Name, date of birth, national ID number |
KYC Verification & Age Confirmation |
| Contact details |
Mobile number, email address |
Account Verification & Support Services |
| Address details |
Division, district, address |
Legal requirements & geolocation |
| Device Information |
IP address, device type, browser |
Security & Fraud Prevention |
| Gaming Data |
Betting history, wins & losses, transaction logs |
Service operations & dispute resolution |
✅
Payment information: Your full Mobile Pay, Nagad, or bank account details are never stored on ka9's servers. Only the reference number is retained once a transaction is complete.
3How your data is used
Ka9 uses your data only for specific purposes. We never use your information for anything unrelated:
- Account Management: For registration verification, login security, and account recovery.
- Service Delivery: Personalizing your gaming experience, distributing rewards, and processing transactions.
- Security: Detecting fraud, preventing multiple accounts, and flagging unusual activity.
- Legal requirements: Meeting licensing authority requirements, completing KYC verification, and complying with AML (Anti-Money Laundering) regulations.
- Customer Support: To provide you with fast and effective resolution of your issues.
- Contact: To send important updates, security alerts, and promotional offers (with your consent).
We never use your information to: To sell to third parties for profit, for political purposes, or for anything beyond our legal obligations.
4Data Sharing Policy
Ka9 never sells your data. However, information may be shared in the following limited circumstances:
- Legal Obligations: Under a court order or an official request from a regulatory authority.
- Payment Processing: Only the minimum necessary information is shared with payment gateway providers to complete transactions.
- Security investigations: At the request of law enforcement agencies investigating fraud or criminal activity.
- Technology service providers: Cloud hosting or security service providers, operating under strict confidentiality agreements.
⚠️
Third-Party Commitment: Every third-party provider that works with ka9 is bound by strict data protection agreements. They may only use your data for the specific purpose for which it was shared.
5Cookies & Tracking Technologies
The ka9 website uses cookies to enhance your experience. Below is a detailed breakdown of how we use cookies:
Essential Cookies
Required for login sessions, security tokens, and core platform functionality. The site cannot operate without these.
Mandatory
Functional Cookies
To remember your language preferences, game settings, and personalized experience.
Mandatory
Analytics Cookies
Helps us understand which parts of the site are used most. This can be turned off.
Optional
Marketing Cookies
For displaying relevant advertisements. If disabled, you will not receive any targeted ads from ka9.
Optional
You can disable optional cookies at any time through your browser settings. However, some features may become limited as a result.
6Data protection practices
Ka9 uses multiple layers of security to protect your data:
TLS 1.3 Protocol: Every data transmission is secured using the latest Transport Layer Security protocols.
Two-factor authentication (2FA): SMS or app-based two-factor authentication is available for added account security.
Firewall Protection: Enterprise-grade firewall and DDoS protection keep our servers secure.
Regular Audits: Regular penetration testing and vulnerability scans conducted by independent third-party security auditors.
🛡️
Data Breach Notification: In the event of an unexpected data breach, ka9 will notify all affected members by email within 72 hours and work to resolve the issue promptly.
7Your rights
Under ka9's Privacy Policy, you have the following rights over your own data:
👁️
Right to Access
You can request a copy of all the data ka9 holds about you.
✏️
Right to Rectification
You can request corrections to any inaccurate or incomplete information.
🗑️
Right to erasure
You can request deletion of your data after your account is closed.
⏸️
Right to Restrict Processing
You can request that we limit the processing of your data in certain circumstances.
📤
Data portability
You can request a copy of your data in a structured, portable format.
🚫
Right to Object
You can object to marketing communications or profiling at any time.
To exercise these rights support@ka9.bizto email us. We will respond within 30 days.
8Data Retention Period
Ka9 does not keep your data indefinitely. Each type of data has a defined retention period:
- Account Information: For as long as your account is active, and for 5 years after closure (for legal purposes).
- Transaction history: 7 years (as required by financial regulations).
- KYC documents: 5 years after account closure.
- Gaming Logs: 2 years.
- Support Conversations: 1 year.
- Marketing Data: Opting out removes you immediately.
📅
Expired Data: Once the designated retention period ends, data is securely deleted or anonymized so that you can no longer be identified.
9Protection of minors
Ka9 strictly does not provide services to anyone under 18. This Privacy Policy has specific provisions that apply to minors:
- Age is verified at registration, and KYC documents may be requested if there is any doubt.
- We never knowingly collect personal information from minors.
- If a minor accidentally creates an account, it is closed as soon as it's identified and all associated data is deleted.
- Parents and guardians can reach out regarding any concerns about a minor's account by contacting support@ka9.bizto get in touch.
For Parents & Guardians: If you suspect your child is using ka9, contact our support team immediately. We will act right away.
10Privacy Policy Updates
Ka9 may update this Privacy Policy when necessary. When changes are made, here is what we commit to:
- You will be notified at your registered email address before any significant changes take effect.
- The "Last Updated" date at the top of the policy page will reflect any changes made.
- Continued use of ka9 after any changes to this policy will be considered acceptance of the updated terms.
- To request a copy of a previous version support@ka9.bizto submit your request.
11Contact & complaints
Contact us for any privacy-related questions, concerns, or complaints:
📧
Email Support
For any privacy-related matter
support@ka9.biz
Response within 24 hours
💬
Live Chat
For immediate assistance
Active 24/7
Bengali support available
If your complaint isn't resolved within 30 days, you have the right to escalate it to an international data protection authority.
Privacy FAQs
What members ask most
Absolutely not. ka9 never sells your phone number, email, or any other personal information to third parties. This is a core principle of our Privacy Policy.
No. Once a transaction is complete, only the transaction reference number is retained. Your full mobile banking details are never stored on ka9's servers.
Certain data (such as transaction history) must be retained for a set period due to legal obligations. However, marketing data and personal preferences are deleted as soon as your account is closed.
Yes, of course. You can turn off marketing notifications from your account settings, or email us at support@ka9.biz and all marketing communications will be stopped within 24 hours.
Send an email from your registered address to support@ka9.biz with the subject line "Data Access Request". Once your identity is verified, a copy of all your data will be sent to you within 30 days.